GIS Events and Tours:Terms and Conditions

Our terms

  1. These terms​

    1. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. 

  2. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. 

  3. Information about us and how to contact us

    1. Who we are. We are GIS Events and Tours and our address is 39 Monkhill Avenue, Pontefract, WF8 1JE. 

    2. How to contact us. You can contact us by telephoning our customer service team at 07596603132 or by writing to us at

    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  4. Our contract with you

    1. How we will accept your order. Our acceptance of your order will take place when we contact you to accept it, at which point a contract will come into existence between you and us. 

    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

  5. Our Services and Your Obligations

    1. Our Services. We offer services which include the arrangement and booking of travel and tickets for events, tours, festivals and other entertainment (collectively referred to herein as ‘Events’) around the world. We will advise you within the order what is included within our services. We do not provide travel insurance or equivalent and you are responsible for ensuring that you have suitable insurance, have obtained all appropriate medical advice and immunisations and are legally able to travel, including, where appropriate, holding an up to date passport and all relevant visas, green cards or equivalent to allow travel.  

    2. Accommodation. We do not provide accommodation such as hotels or equivalent unless our order expressly provides for accommodation. You are advised to arrange your own accommodation and you are responsible for ensuring that any accommodation is booked for the correct dates. We shall not be responsible for any costs or expenses incurred as a consequence of you failing to book accommodation or booking incorrect accommodation. 

    3. Your Obligations. Under these terms and conditions, you are obliged to take certain action or not take action as set out within these terms. If you are in breach of these terms then we may, or the event organisers may, refuse your admission to the event or refuse you permission to travel, without any liability to provide you with a refund. Your obligations include the following:

      1. You must provide us with the following information for each member of the party for which you are booking the tickets and you warrant, by providing to their details to us, that you have their consent or authorisation to provide their information:

        1. Full Name

        2. Email Address

        3. Postal Address

        4. Date of Birth

      2. You will be at the meeting point at the times stated in the travel itinerary.

      3. You will communicate with GIS Tour Staff if you are going to be late or cannot make the tour.

      4. You will not turn up to the meeting point heavily intoxicated.

      5. You will read the itinerary and information provided to you.

      6. You will provide photo id upon request.

      7. You will sit in allocated seats if the tour requires.

      8. You will follow instructions by the Tour stewards at all times.

      9. You must treat all GIS stewards, event staff and contractors with respect and dignity.

      10. The customer is prohibited from carrying drugs, explosives, weapons, oxygen bottles or dangerous substances in his luggage or otherwise.

      11. The customer is obliged during transport to refrain from 

        1. talking to the drivers of the tour vehicles whilst the wheels are in motion.

        2. The use of alcoholic beverages, unless with the express permission of GIS. 

        3. The use of narcotics.

        4. The use of smoking articles in places where this is not permitted including vaping.

        5. Hindering personnel in the performance of their duties.

        6. Causing nuisance and inconvenience to other Customers.

      12. You will act in a responsible and civilised manner whilst in the tour vehicles and at meeting points.

      13. You will clean away any rubbish you have made at the meeting point or on the transport, failure to do so will result in a cleaning bill.   

    4. If you are in breach of Clause 4.3, or we have reasonable grounds to suspect that you are in breach of Clause 4.3, then we have the absolute discretion to refuse your entry to an Event or to refuse to allow you to travel to the Event. In such circumstances we will not be liable to provide you with a refund or credit note. 

  6. Your rights to make changes

    1. If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

    2. If you wish to change the name of a party attending the Event then you will pay our administration fees of £15 for the change.

    3. If you wish to re-sell your ticker to an Event, you are prohibited from changing a fee of more than £10 in excess of the amount you have paid to us. 

  7. Our rights to make changes

    1. Minor changes to the Services. We may change the Services: 

      1. to reflect changes in relevant laws and regulatory requirements; and 

      2. to implement minor technical adjustments and improvements, for example to address a security threat. 

      3. To implement minor changes to the travel itinerary or Event due to changes in services (including times of services) provided by third parties or due to the unavailability of third party services or products.  

    2. More significant changes to the products and these terms. In addition, as we informed you in the description of the Event in our brochure and on our website, we may change the date of the Event, but if we do so we will notify you and you may then contact us to receive a credit note in respect of Services not received. This credit note is redeemable against any other Events offered by us.  

  8. Providing the products or travel tickets

    1. Travel Tickets. We will provide you with your travel tickets by email once you have paid for the order. Your travel tickets must be presented at the Event meeting point. 

    2. Event Tickets.. Event tickets will be provided not less than 2 weeks prior to the Event, subject to us having received payment of our charges in full. 

    3. Travel Itinerary. The travel itinerary, together with the tour meeting point, will be provided not less than 2 weeks prior to the Event, subject to us having received payment of our charges in full. 

    4. We are not responsible for delays outside our control. If our supply of the services, travel or the Event is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay beyond our control then you may contact us to receive a credit note redeemable against a future event. 

    5. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, address or personal information for you or members of your party. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

    6. We may also suspend supply of the products if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. 

  9. Your rights to end the contract

    1. You can always end your contract with us.  Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:

      1. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

      2. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions

      3. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.4

    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will provide you with a credit note to be redeemed against a future event. You may also be entitled to compensation. The reasons are:

      1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      3. you have a legal right to end the contract because of something we have done wrong; 

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought off-premises you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

    4. When you don't have the right to change your mind.  You do not have a right to change your mind after expiration of the period in Clause 8.3. You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. This will include paying us for any costs we have incurred, such as travel tickets, plus a reasonable fee for our own administration services of processing the contract. 

  10. How to end the contract with us (including if you have changed your mind)

    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

      1. Phone or email. Call customer services on 07596603132 or email us at Please provide your name, home address, details of the order and, where available, your phone number and email address. 

      2. Online. Complete the link on our website.

      3. By post. Fill in the form in the attached form and post it to us at the address on the form.  Or simply write to us at 39 Monkhill Avenue, Pontefract, WF8 1JE, including details of what you bought, when you ordered or received it and your name and address.

    2. Credit Notes. As explained in this contract, there may be occasions that we issue a credit note subject to the following conditions:

      1. The value of a credit note shall not exceed £60;

      2. The credit note may only be used by the individual to whom the credit note was issued;

      3. Credit notes may not be sold or transferred without our prior written consent:

      4. Credit notes are valid for 36 months from the date of issue. If you contact us before the 3rd anniversary confirming that you still wish to use the credit note then we may extend this period by a further 12 months. 

  11. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

      1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; 

      3. you are in breach of Clause 4.3

    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 then we are entitled to retain any monies paid to us as compensation for our services and the expenses we have incurred. At our absolute discretion, we may refund some of the charges where we have not incurred expenses associated with your contract.

  12. If there is a problem with the product

    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 07596603132 or write to us at 39 Monkhill Avenue, Pontefract, WF8 1JE or email us at  

    2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

As your product is services, for example tickets to a concert, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price upfront, what you're asked to pay must be reasonable.

c) If you haven't agreed a time upfront, it must be carried out within a reasonable time.

  1. Price and payment

    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated in our Order form or as otherwise advertised and agreed. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order. 

    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

    4. When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Maestro and Mastercard. You must for the services and Event within 7 days of us accepting your Order, unless we provide you with a different payment date. 

    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

  2. Our responsibility for loss or damage suffered by you

    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products  including the right to receive products which are: as described and match information we provided to you; supplied with reasonable skill and for defective products under the Consumer Protection Act 1987.

    2. Limitation of Loss. Save for where Clause 13.1 applies, we have no liability to you howsoever arising in respect of this contract. 

    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  3. How we may use your personal information

    1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.  

    2. Legitimate Interest. We have a legitimate interest in marketing our services to you and members of your party for whom you have provided their details. We may, from time to time, send you marketing literature regarding special offers and future events. You may opt out of receiving such marketing communications as any time.

  4. Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

    3. Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.